Refund Policy

Effective Date: 1/16/2026

Data Plus Incorporated (“Data Plus,” “we,” “us,” or “our”) provides payment processing services, Point of Sale (POS) systems, software solutions, and related business services. This Refund & Cancellation Policy explains how cancellations, refunds, and returns are handled.

1. Service Delivery

Monthly Services

Monthly software subscriptions or service plans may be canceled at any time. To avoid charges for the next billing cycle, cancellation requests must be submitted at least 30 days prior to the next scheduled billing date.

Annual or Fixed-Term Agreements

If you are under a fixed-term or annual contract, early termination fees may apply as outlined in your signed Merchant Service Agreement (MSA) or service contract.

How to Cancel

All cancellation requests must be submitted in writing via email or other approved written communication.
Phone requests are not considered official unless confirmed in writing.

2. Refund Eligibility – Services & Fees

Refunds for services are handled on a case-by-case basis and are subject to the terms of the applicable signed agreement.

The following fees are generally non-refundable once services have begun:

  • Software subscription fees for the current billing period
  • Payment processing fees (including interchange, transaction, and network fees)
  • One-time setup, activation, programming, or installation fees
  • Any fees already incurred or consumed as part of service delivery

No prorated refunds are provided for partial months of service.

3. Hardware & Equipment Returns (POS Systems & Related Equipment)

Return Eligibility

Purchased hardware may be eligible for return within 30 days of delivery, provided that:

  • The equipment is unused or in “like-new” condition
  • All original packaging, accessories, and documentation are included

Restocking Fees

Approved hardware returns are subject to a restocking fee (typically 15%–25%) to cover inspection, testing, data wiping, and refurbishment.

Shipping Costs

Shipping and handling charges are non-refundable. Customers are responsible for return shipping unless otherwise agreed in writing.

Defective Equipment

If equipment is dead on arrival (DOA) or fails within the manufacturer’s warranty period, Data Plus will coordinate a replacement or repair at no additional cost, subject to warranty terms.

Leased Equipment

If equipment is leased through a third-party provider, all return, buyout, and cancellation terms are governed by the lease provider’s agreement, not this policy.

4. Promotional or “Free” Equipment

In cases where equipment is provided as part of a promotional or “free POS” offer:

  • Early cancellation may require return of the equipment, or
  • Payment of the full retail value of the equipment if it is not returned or is returned damaged

Specific terms will be outlined in the applicable service or promotional agreement.

5. Billing Disputes & Chargebacks

If you believe there is a billing error, please contact us within 60 days of the charge so we can investigate and resolve the issue promptly.

Initiating a chargeback through your bank without first contacting Data Plus may result in service suspension and additional fees.

6. Termination by Data Plus

Data Plus reserves the right to suspend or terminate services for:

  • Non-payment
  • Violation of contractual terms
  • Excessive risk, fraud, or misuse of services

In the event of termination, the customer remains responsible for all outstanding balances, applicable fees, and any early termination charges.

7. Governing Agreement

In the event of any conflict between this Refund & Cancellation Policy and your signed Merchant Service Agreement (MSA) or other written contract, the terms of the signed agreement shall prevail.

8. Contact Information

For refund, cancellation, or billing questions, please contact us:

Email: iso@sunrizebankcard.com
Phone: (614) 272-9055